Frequently Asked Questions

This Agreement was last modified on 01 June 2018.

Shipping Information

I have not received my order. What can I do??

If you haven’t received your order, please try the below methods to solve the problem:

Method 1. You can track your order with the tracking number given by the seller:
Go to Home Page > Locate the order > and Click Track Order.

Method 2. Contact metobi for more information. []

I paid for my order already, but I haven’t received a message from my bank. What’s going on?

Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank. If the order status says: Payment being verified, it means we’ve already started processing your payment. We advise you to check your order status again in 1 hours..

How do I set my shipping address?

Set your shipping address on the Shipping address page in My Account. You can add multiple addresses on this page and select the preferred destination each time you place an order.

1.    Sign into your account and go to My Account
2.    Click Shipping Address 
3.    Add/Edit/Delete your addresses

4.    Click Save

What are supported shipping methods on

(You will receive a phone call or Email notification on the day of arrival) We ship through these trusted brands: express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.

Terms & Conditions

This Agreement was last modified on 01 June 2017.

Coupons Terms & Conditions

1.These Metobi Coupons Terms& Conditions (“Terms")are applicable to all coupons issued by or its merchants to registered buyer members of Metobi (each a “Buyer”) for online purchases (“Coupons") on the website, Metobi App(android and/or IOS), and/or Metobi mobile site, including, without limitation, Metobi Coupon(s), Metobi Select Coupon(s) and Store Coupon(s).Coupons may be subject to additional usage rules that may be stated on or attached to Coupons, or displayed in the relevant landing page or “My Account" on

2.If not otherwise stipulated in the terms and conditions of sales and/or promotions, Coupons can be used one ligible purchases on Metobi but cannot be used on (a) purchases on special promotional items such as those in Coupon Promotions, etc.; (b) cashback promotions. Some Coupons may be subject to activation or redemption prior to use.

3.Coupons may not be used for certain regions and/or products and/or shipping purposes as may be decided by Metobifrom time to time.

4.Coupons cannot be used to purchase value added services provided by merchants or third party suppliers on, including, without limitation, delivery services and warranty services. .

5.Coupons must be used within the validity period stated on or attached to the Coupon.

6.Buyers may return and/or request a refund on product(s) purchased using any Coupon according to Metobi refund policies. If a buyer is entitled to a refund, the refund amount will not exceed the buyer’s cash payment (e.g. a US $5 coupon was used on a US $15order. Refunds will not exceed US $10). No new Coupon will be issued after the refund or return.

7.Store Coupons are incentives issued by merchants which may be used only on products listed in the respective merchants’ stores subject to additional usage rules of the merchants that maybe stated on or attached to Coupons, including, without limitation, the minimum spending requirement, period of validity.

8.In the case if a buyer receives Metobi Coupons:

a)Metobi Coupons cannot be combined. Only one Metobi Coupon can be used per order.

b)Metobi Coupons cannot be combined with other promotional offers, discounts, rebates, etc.

c)If the amount of an Metobi order is lower than the face value of an Metobi Coupon, the difference will not be refunded. If an Metobi Coupon has a minimum purchase requirement for an Metobi Coupon, the amount of an Metobi order must exceed the minimum purchase requirement of the Metobi Coupon.

9.In case if a buyer receives Metobi Select Coupons:

a)Metobi Select Coupons can be used at participating store(s) in accordance with the minimum purchase requirement laid down by the respective merchant(s) (“Minimum Spending Requirement”). If participating merchant(s) allow Select Coupon(s) with value of US$10 to be used on an order of US$99 or above, then a buyer can use Select Coupons making up to US$10 in nominal value when he/she makes a purchase of products US$99 or more at the participating merchant(s)’store(s);


How Long Will it Take To Get My Package?

Delivery time depends on the country.Africa takes 10 to 50 days and other countries 7 to 21 days. But you can send us email ( if you need express delivery (3 to 5 days), irrespective of your country.

How Do I Track My Order?

Click on track order on our front page and enter your track code sent to your email after payment.

How Do I Place an Order?

1. When you’ve found a product you like, make sure you check product specifications such as size and color. You can also find more detailed information, such as sizing tables, if you scroll down the product detail page.

2. We also offer coupons for some items. You can find them on product detail pages.

3. When you’re ready to place your order, you can click “Buy Now or Place Order” and continue to the checkout, or you can add the product to your cart first and continue shopping.

4. If you want buy all the items in your cart, simply click “Buy All” to place your order

Note: once the order has been paid, you are unable to change the shipping address. However, you can contact metobi via email or a phone call for any updates.

How Should I to Contact if I Have Any Queries?

You can contact us throught these means:


(086) 1311501-6025, (001) 727318-9013, (233) 55113-6554


Do I Need an Account to Place an Order?

You can place an order with or without an account.